Drawmer Electronics Ltd., warrants products to conform substantially to the specifications within the product operator's manual for a period of one year from the original date of purchase when used in accordance with the specifications outlined.
In the case of a valid warranty claim, Drawmer will repair or replace the product without charge, or, if not possible, to refund the purchase price to you. This is at Drawmer’s discretion. This warranty is not transferable. It applies only to the original purchaser of the product.
The full terms and conditions of your product warranty can be found within the product operator's manual.
If you believe that you have a product that is faulty for any reason you must follow the subsequent procedure:
A list of all main dealers can be found above under the 'World Distribution' and 'UK Dealers' headings. Or contact Drawmer directly here:
SERVICE CENTRE - UK,
Drawmer Electronics Ltd,
Coleman Street,
Parkgate,
Rotherham,
South Yorkshire,
S62 6EL,
United Kingdom
email: tech@drawmer.com
It is our policy to try and support products indefinitely even after they have been discontinued. This is dependant on whether we are able to secure parts either from our own stock or our suppliers (although this may be at a premium rate due to small quantity purchasing).
However some parts such as metalwork, PCB’s and product specific components (IC’s, LCD Displays etc) may prove to be either obsolete or uneconomical to source/replace and may mean that we are no longer able to support these products.
Products no longer supported:
S2 Dual Channel Vacuum Tube Compressor
S3 Three Band Stereo FET Compressor
DC2476 Mastering Processor
DC2496 High Resolution A/D Converter
M500 Dynamics Processor
DS301 Dual MIDI Expander/Gate
LX20 Dual Expander Compressor
HQ Precision Preamplifier & D‑A Converter, including the HQ-b and HQ-r
Depending on your location there are different procedures that you will need to follow:
For parts & repairs in the UK please contact:
SERVICE CENTRE - UK,
Drawmer Electronics Ltd,
Coleman Street,
Parkgate,
Rotherham,
South Yorkshire,
S62 6EL,
United Kingdom
email: tech@drawmer.com
For parts & repairs in the USA please contact:
TRANSAUDIO GROUP,
7340 Smoke Ranch Road,
Suite A,
Las Vegas,
NV. USA 89128
T: 702-365-5155
F: 702-365-5145