Warranty Service

Drawmer Electronics Ltd., warrants products to conform substantially to the specifications within the product operator's manual for a period of one year from the original date of purchase when used in accordance with the specifications outlined.

In the case of a valid warranty claim, Drawmer will repair or replace the product without charge, or, if not possible, to refund the purchase price to you. This is at Drawmer’s discretion. This warranty is not transferable. It applies only to the original purchaser of the product.

The full terms and conditions of your product warranty can be found within the product operator's manual.

If you believe that you have a product that is faulty for any reason you must follow the subsequent procedure:

Contact either Drawmer Electronics Ltd or the Dealer where the unit was purchased giving full details of the difficulty.

A list of all main dealers can be found above under the 'World Distribution' and 'UK Dealers' headings. Or contact Drawmer directly here:

SERVICE CENTRE - UK,

Drawmer Electronics Ltd,

Coleman Street,

Parkgate,

Rotherham,

South Yorkshire,

S62 6EL,

United Kingdom

+44 (0) 1709 527574

email: tech@drawmer.com

On receipt of this information, service or shipping instructions will be forwarded to you.
No equipment should be returned under the warranty without prior consent from Drawmer or their authorised representative.
For service claims under the warranty agreement a service Returns Authorisation (RA) number will be given. Write this RA number in large letters in a prominent position on the shipping box.
Also, enclose your name, address, telephone number/email address, copy of the original sales invoice and a detailed description of the problem.
Authorised returns should be prepaid and must be insured.
All Drawmer products are packaged in specially designed containers for protection. If the unit is to be returned, the original container and it's internal packaging should be used. If this container is not available, then the equipment should be packaged in substantial shock-proof material, capable of withstanding the handling for the transit.

Repairs

Non-Warranty

It is our policy to try and support products indefinitely even after they have been discontinued. This is dependant on whether we are able to secure parts either from our own stock or our suppliers (although this may be at a premium rate due to small quantity purchasing).

However some parts such as metalwork, PCB’s and product specific components (IC’s, LCD Displays etc) may prove to be either obsolete or uneconomical to source/replace and may mean that we are no longer able to support these products.

Products no longer supported:

S2 Dual Channel Vacuum Tube Compressor

S3 Three Band Stereo FET Compressor

DC2476 Mastering Processor

DC2496 High Resolution A/D Converter

M500 Dynamics Processor

DS301 Dual MIDI Expander/Gate

LX20 Dual Expander Compressor

HQ Precision Preamplifier & D‑A Converter, including the HQ-b and HQ-r

Depending on your location there are different procedures that you will need to follow:

UK

Contact Drawmer Electronics to receive a RA number.
Do not send the unit back without this number.

EUROPE

Contact your nearest Authorised Main Drawmer Dealer / Service Centre and follow their Returns Policies.
If you require to send the unit back to the UK then you MUST Contact Drawmer Electronics to receive a RA number.
Do not send the unit back without this number.

OUTSIDE EUROPE

Contact your nearest Authorised Main Drawmer Dealer / Service Centre and follow their Returns Policies.
If you require to send the unit back to the UK then you MUST Contact Drawmer Electronics to receive a RA number and Shipping Instructions.
These Shipping instructions must be followed exactly.
Failure to do so may result in your unit being impounded by HM Revenue and Customs.
If this occurs you will be charged Import/Export Taxes which are solely your responsibility. Drawmer Electronics will hold no liability for these charges.

For parts & repairs in the UK please contact: